Privacy policy

azuLine Hotel Palmanova Garden**

Privacy Policy

In compliance with the applicable legislation on the protection of personal data, we hereby inform you that the personal data you provide by completing the electronic registration form displayed on this page will be collected and stored in the system owned by:

Tojuaca Ibiza S.A.

In accordance with the provisions of the aforementioned legislation, the data subject may exercise their rights of access, rectification, erasure, objection, restriction of processing, data portability, and the right not to be subject to automated individual decision-making, including profiling, by writing to:

Tojuaca Ibiza S.A.
Avda. Ignacio Wallis 21, 4º - 07800 Ibiza

or by email at juridico@azulinehotels.com, indicating 'Data Protection' in the subject line.

Failure to provide the personal data marked as mandatory in the registration form may result in our being unable to process your request.

The accommodation azuLine Hotel Palmanova Garden uses the Neobookings reservation software as the data processor responsible for the processing and storage of your personal data and reservations on its servers. The responsible entity is:

NEOBOOKINGS, S.L.
C/ Menéndez Pidal, 14
07820 Sant Antoni de Portmany (Ibiza)
TAX ID No.: B-57298010

You may request information about your personal data by email at datos@neobookings.com. To request the deletion or modification of your data, please contact juridico@azulinehotels.com.

By accepting this legal notice, you also acknowledge that the information and personal data collected are accurate and truthful.

Your personal data is collected for the purpose of making reservations at our establishment and providing accommodation services. If you also consent to receiving newsletters, offers and promotional discounts, your data will be processed for commercial marketing purposes related to azuLinehotels, Golf Ibiza by azuLinehotels and companies affiliated with the azuLinehotels group.

We also inform you that our server will store small amounts of information ('cookies') in your web browser. These cookies provide us with information about the language you have selected and other browsing preferences relating to the pages you visit through this website. In any case, you have the option of configuring your computer to reject the installation of these 'cookies'.

Tojuaca Ibiza S.A. and Neobookings, S.L. undertake to treat your personal data as strictly confidential and to use it solely for the purposes indicated above.

We inform you that Tojuaca Ibiza S.A. and Neobookings, S.L. have adopted the security measures legally required by data protection legislation at their facilities and within their systems. Likewise, the data controller guarantees the confidentiality of personal data, although it will disclose personal data and any other information in its possession or accessible through its systems to the competent public authorities when required to do so in accordance with applicable legal provisions.

The data subject is, in all cases, responsible for the truthfulness, accuracy, validity, authenticity and relevance of the personal data provided.

Legal Information

In accordance with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce, we hereby inform all our customers, users and visitors of the legal information relating to the company that owns the website available at the following Internet address:

http://www.azulinehotels.com

Company name: Tojuaca Ibiza S.A.
Registered office: Avda. Ignacio Wallis 21, 4º - 07800
Tax ID No.: A-07711948

Hotel Contact Details:

Comercial Name: azuLine Hotel Palmanova Garden
C/ Carrer Costa i Llobera, 15, 07181 Palmanova, - Mallorca
Telf: 971 68 37 15 

VAT Details:

TOJUACA IBIZA, S.A. NIF:A07711948, registered in the Mercantile Registry of Palma de Mallorca, Folio 111 of Volume 1,220 of the Archive, of the Companies Section, Sheet number PM-19,104

Age Information

Baby age: 0 to 2 years
Children's age: 3 to 12 years

The use of azuLine Hotels services and products implies the acceptance of the following general conditions: 

1. That you are over 18 years old and have the necessary legal capacity to contract the services offered on the azuLine Hotels web site, declaring that you fully understand all the conditions on the web pages. 

2. That in order to contract the services offered the user must register as a client, and to this end he or she declares that all the information supplied on registering is true, complete and concise. 

3. That the company azuLine Hotels accepts no responsibility for the misuse of the passwords that the user may make as a registered client on reserving or contracting products or services on the azuLine Hotels web site. It is the user's responsibility to duly look after the passwords supplied for access as a registered client, impeding the improper use of them by third parties. 

4. That the contents, commercial activities, products and services included in the web site are not conceived or directed to those persons who reside in districts where their contents are not authorized. 

5. Only the pages featured on the web map are included on the web site. 

6. That access to this web site is the exclusive responsibility of the users. 

7. That you confirm the dates given in the reservation, as well as the number of rooms, the number of persons and the Hotel selected. 

8.The conditions and price of the contracted reservation are those expressly determined in the document. Our services star at 14:00 on the day of arrival and finished at 12:00 on the departure day. The prolongation in the occupation for a longer time than the one described will cause the duty of paying one more day

9. azuLine Hotels provides the opportunity to make reservations through the website booking engine of the company Neobooking.

At the precise moment after the accomplishment of the booking procedure the client has the option of paying the total amount or the first night deposit, in this case, the remaining balance will be charge on arrival at the establishment.

All transactions made through azulinehotels are secured by a virtual system of payment to the Bank, Caja Mar, verified by verisign.

This system guarantees the use of the secure server software which encrypts all personal details. It can not be intercepted by any other person than the bank being used for the transaction it contains an automatically protection against unintentional information disclosure to third parties. 

For security reasons, the hotel might ask for the credit card used to make this reservation to be showed at the Hotel at the moment of the check-in.

If the cardholder name is different to the guest or the cardholder is not travelling, an authorization from the card holder will be required. To obtain the authorization form, please contact the hotel directly in the email portales@azulinehotels.com. In the event that the guest arrives at the hotel without the card used for this reservation or authorization from the cardholder, the hotel may cancel this reservation without this being a reason for any compensation or complaint to the hotel.

Only in the case of no show on your arrival day without previous notice we will send you the invoice for the one night no-show fee to the email address provided when registered.

10. In the case of the client wishing to leave the hotel before the stated day of departure, any reclamation should be made to azuLine hotels within 20 days after the date of the departure. Together with the reclamation should also be enclosed a written confirmation from the hotel stating the date and the time of departure.

11. All the offers will only be valid for the period of time during which they are accessible to recipients of the service for effective contracting via the system established in azulinehotels.com. 

12. The price of the reservation includes accommodation and the selected board basis chosen by the client in the moment of proceeding the booking. It does not include any optional 'extras' or any other service which is not expressly featured as contracted by the azulinehotels.com system. 

13. The prices of the reservation include the V.A.T., unless mention of it is expressly omitted. Any other tax due for accommodation will be paid separately in the establishment. According to the Law 2/2016 from March 2016, there is a turist tax in the Balearic Islands, which the guest will have to pay at the arrival in the hotel. The amount to be paid will be calculated according to this Law. 

14. In the event of AZULINEHOTELS communicating the cancellation of the reservation due to reasons of force majeure, by which we understand circumstances beyond its control or abnormal and unforeseeable circumstances, the consequences of which could not have been avoided in spite of having acted with due diligence, the reservation will be cancelled and the user or client will have no right to any claim or compensation. This event must be communicated, when this is possible, by the means used for the confirmation of the reservation. 

15. That the user accepts that the legislation applicable to the functioning of this service is Spanish legislation and submits to the jurisdiction of the Courts Ibiza for the resolution of any divergences arising from the interpretation or application of these clauses. AZULINEHOTELS reserves the right to carry out any changes it deems convenient in the established terms and conditions. The registration of the user as a registered AZULINEHOTELS client implies express acceptance and knowledge of these general conditions 

Changes on your booking

Once your booking has been confirmed, any changes could only be made by the client if the terms and conditions of the booking allow it, always subject to hotel availability and with the extra fees applied to each case according to the rate conditions booked.