azuLine M Hotel

Privacy policy

According to the current legislation on General Data Protection Regulation (GDPR), we inform you that the personal data you provide by filling in the electronic registration in this page will be collected in files whose responsible is:

Tojuaca Ibiza S.A.

By virtue of the provisions of said legislation, the holder of personal data may exercise his rights of access, rectification, delete, opposition, treatment limitation, data portability and not being subject of automatized individual decisions, including the preparation of profiles, writing to:

Tojuaca Ibiza S.A. 
Avda. Ignacio Wallis 21, 4º - 07800 Ibiza

or by email to the email address of juridico@azulinehotels.com indicating in the subject the title 'General Data Protection Regulation'.
The fact of not registering the personal data required in the form as mandatory, could cause that we cannot proceed with your request.

The accommodation azuLine M Hotel uses Neobookings booking software as the responsible of the processing and storage of your personal data and reservations in its servers whose responsible is:

NEOBOOKINGS, S.L.
C/ Menéndez Pidal, 14
07820 Sant Antoni de Portmany (Ibiza)
NIF: B-57298010

You can request information about your data by emailing at datos@neobookings.com. To delete or modify your data you should contact juridico@azulinehotels.com.

Furthermore, accepting this legal warning, you are recognizing that the information and personal data collected are accurate and truthful.
The collection of your personal data is done with the purpose of making reservations in our business, offer you the accommodation services and giving you other products and services advertisements, warning and offers and information of general interest.

We also inform you that our server will send to your computer a file ('cookie'), which will give us information about the chosen language and other navigation options of the pages you visit through this website. However, you have the possibility to configure your computer in a way that rejects the installation of these 'cookies'.

Tojuaca Ibiza S.A. and Neobookings, S.L. make a commitment to treat your personal data in an absolutely confidential way and to use them only for the purposes indicated.

We inform you that Tojuaca Ibiza S.A. and Neobookings, S.L. has adopted the legally required security measures in its facilities, systems and files required by the legislation on data protection. Furthermore, the person in charge of the file guarantees the confidentiality of the personal data, although personal data and any other information that is in their power or accessible through their systems could be shared to the competent public authorities in case it is required in accordance with the applicable legal provisions.

The owner of the data responds, in any case, the veracity, accuracy, validity, authenticity and relevance of the personal data provided.

Legal Information

According to the provisions of article 10 of Law 34/2002, on the Information Society and Electronic Commerce Services, all our clients, users and visitors are informed about the legal information related to the company that owns the web located at the Internet address:

Razón Social: Tojuaca Ibiza S.A.
Dirección fiscal: Avda. Ignacio Wallis 21 4º - 07800
NIF: A-07711948

Hotel Contact Details:

Comercial name: M Hotel
Carrer Reis Catòlics, 8, 07820 Sant Antoni de Portmany, Illes Balears
Phone: 971 343 132

VAT Details:

TOJUACA IBIZA, S.A. NIF:A07711948, inscrita en el Registro Mercantil de Palma de Mallorca, Folio 111 del Tomo 1.220 del Archivo, de la Sección de Sociedades, Hoja número PM-19.104

The use of azuLine Hotels services and products implies the acceptance of the following general conditions: 


1. That you are over 18 years old and have the necessary legal capacity to contract the services offered on the azuLine Hotels web site, declaring that you fully understand all the conditions on the web pages. 

2. That in order to contract the services offered the user must register as a client, and to this end he or she declares that all the information supplied on registering is true, complete and concise. 

3. That the company azuLine Hotels accepts no responsibility for the misuse of the passwords that the user may make as a registered client on reserving or contracting products or services on the azuLine Hotels web site. It is the user's responsibility to duly look after the passwords supplied for access as a registered client, impeding the improper use of them by third parties. 

4. That the contents, commercial activities, products and services included in the web site are not conceived or directed to those persons who reside in districts where their contents are not authorized. 

5. Only the pages featured on the web map are included on the web site. 

6. That access to this web site is the exclusive responsibility of the users. 

7. That you confirm the dates given in the reservation, as well as the number of rooms, the number of persons and the Hotel selected. 

8.The conditions and price of the contracted reservation are those expressly determined in the document. Our services star at 14:00 on the day of arrival and finished at 12:00 on the departure day. The prolongation in the occupation for a longer time than the one described will cause the duty of paying one more day

9. azuLine Hotels provides the opportunity to make reservations through the website booking engine of the company Neobooking.

At the precise moment after the accomplishment of the booking procedure the client has the option of paying the total amount or the first night deposit, in this case, the remaining balance will be charge on arrival at the establishment.
All transactions made through azulinehotels are secured by a virtual system of payment to the Bank, Caja Mar, verified by verisign.
This system guarantees the use of the secure server software which encrypts all personal details. It can not be intercepted by any other person than the bank being used for the transaction it contains an automatically protection against unintentional information disclosure to third parties. 

For security reasons, the hotel might ask for the credit card used to make this reservation to be showed at the Hotel at the moment of the check-in.

If the cardholder name is different to the guest or the cardholder is not travelling, an authorization from the card holder will be required. To obtain the authorization form, please contact the hotel directly in the email portales@azulinehotels.com. In the event that the guest arrives at the hotel without the card used for this reservation or authorization from the cardholder, the hotel may cancel this reservation without this being a reason for any compensation or complaint to the hotel.

Only in the case of no show on your arrival day without previous notice we will send you the invoice for the one night no-show fee to the email address provided when registered.

10. In the case of the client wishing to leave the hotel before the stated day of departure, any reclamation should be made to azuLine hotels within 20 days after the date of the departure. Together with the reclamation should also be enclosed a written confirmation from the hotel stating the date and the time of departure.

11. All the offers will only be valid for the period of time during which they are accessible to recipients of the service for effective contracting via the system established in azulinehotels.com. 

12. The price of the reservation includes accommodation and the selected board basis chosen by the client in the moment of proceeding the booking. It does not include any optional 'extras' or any other service which is not expressly featured as contracted by the azulinehotels.com system. Half Board includes breakfast and dinner, does not include drinks.

13. The prices of the reservation include the V.A.T., unless mention of it is expressly omitted. Any other tax due for accommodation will be paid separately in the establishment. According to the Law 2/2016 from March 2016, there is a turist tax in the Balearic Islands, which the guest will have to pay at the arrival in the hotel. The amount to be paid will be calculated according to this Law. 

14. In the event of AZULINEHOTELS communicating the cancellation of the reservation due to reasons of force majeure, by which we understand circumstances beyond its control or abnormal and unforeseeable circumstances, the consequences of which could not have been avoided in spite of having acted with due diligence, the reservation will be cancelled and the user or client will have no right to any claim or compensation. This event must be communicated, when this is possible, by the means used for the confirmation of the reservation. 

15. That the user accepts that the legislation applicable to the functioning of this service is Spanish legislation and submits to the jurisdiction of the Courts Ibiza for the resolution of any divergences arising from the interpretation or application of these clauses. AZULINEHOTELS reserves the right to carry out any changes it deems convenient in the established terms and conditions. The registration of the user as a registered AZULINEHOTELS client implies express acceptance and knowledge of these general conditions 

Changes on your booking

Once your booking has been confirmed, any changes could only be made by the client if the terms and conditions of the booking allow it, always subject to hotel availability and with the extra fees applied to each case according to the rate conditions booked.