Cancellation conditions
Cancelations Notice:
According to the Spanish Law LGDCyU Art.74) bookings through our website are subject to our general terms and conditions. For bookings made through other service providers please check their terms and conditions. Your could modify or cancel your booking
- By mail to portales@azulinehotels.com the will to modify or cancel your booking. The date for cancelation will be the date when we received the information.
Cancelations Notice – Standard Rate:
According to the Spanish Law LGDCyU Art.74) bookings through our website are subject to our general terms and conditions. For bookings made through other service providers please check their terms and conditions. Your could modify or cancel your booking
1. By mail to portales@azulinehotels.com the will to modify or cancel your booking. The date for cancelation will be the date when we received the information.
Cancelation Policy:
Free of charge if cancelled 1 day (24 hours) before the stated arrival date One night charge if this is communicated after that period.
Special offers or promotions are excluded from this cancellation policy. In those cases, it will be expressly informed of the term and cost or free of charge available for their cancellation.
No show
In case of no show the first night deposit will be charged as cancelation fee.
Unless cancellation had been made according to our cancelation policy In case of no-show at the hotel before 12:00 noon on the following day (local time), at the start date of the reservation, the reservation will be canceled entirely automatically and we will charge the amount of the first night's as penalty.
If you will be arriving at the hotel the day of arrival later than 23:59 hours (local hotel time), contact the hotel directly (contact details as shown on the voucher) to communicate this circumstances; in this respect, the channel (1) under the 'Cancellation' section are not valid way of communications.
Personal data protection
De conformidad con lo establecido en la normativa vigente en Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporados al sistema de tratamiento titularidad de AZULINEHOTELS compuesto por las empresas detalladas al final de esta cláusula y domicilio social sito en AVENIDA IGNACIO WALLIS, 21 4ª PLANTA 07800 EIVISSA (ILLES BALEARS), con la finalidad de gestionar su reserva. En cumplimiento con la normativa vigente, AZULINEHOTELS informa que los datos serán conservados durante el periodo legalmente establecido en cumplimiento de establecido. Le informamos de que los tratamientos indicados se encuentran legitimados por la ejecución de un contrato y por el correcto desarrollo de la relación jurídica que existe entre ambas partes. Con la presente cláusula queda informado de que sus datos serán comunicados a bancos y cajas, administraciones públicas y a la autoridad competente, así como a todas aquellas entidades que puedan provisionar un servicio a AZULINEHOTELS, en relación a los servicios adicionales que puedan ser requeridos por parte del huésped. Dicha comunicación es indispensable para cumplir con la normativa vigente. El hecho de no facilitar los datos a las entidades mencionadas implica que no se pueda cumplir con la prestación de los servicios. AZULINEHOTELS informa que procederá a tratar los datos de manera lícita, leal, transparente, adecuada, pertinente, limitada, exacta y actualizada. Es por ello que AZULINEHOTELS se compromete a adoptar todas las medidas razonables para que estos se supriman o rectifiquen sin dilación cuando sean inexactos. De acuerdo con los derechos que le confiere la normativa vigente en protección de datos podrá ejercer los derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición al tratamiento de sus datos de carácter personal así como del consentimiento prestado para el tratamiento de los mismos, dirigiendo su petición a la dirección postal indicada más arriba o al correo electrónico juridico@azulinehotels.com. Podrá dirigirse a la Autoridad de Control competente para presentar la reclamación que considere oportuna. AZULINEHOTELS compuesto por: AIVIS HOTELERA SA A07018815 CALLE ALBACETE 5-7, 07839, SAN AGUSTÍ (ILLES BALEARS) MENTRESLINE SL B16573503 AVENIDA IGNACIO WALLIS, 21 4ª PLANTA 07800 EIVISSA (ILLES BALEARS) AZULTO SL B57339129 AVENIDA IGNACIO WALLIS, 21 4ª PLANTA 07800 EIVISSA (ILLES BALEARS) ARABILINE SL B57405888 AVENIDA IGNACIO WALLIS, 21 4ª PLANTA 07800 EIVISSA (ILLES BALEARS) CORATLAN SL B57694978 AVENIDA IGNACIO WALLIS, 21 4ª PLANTA 07800 EIVISSA (ILLES BALEARS) ARENALINE SL B57933160 AVENIDA IGNACIO WALLIS, 21 4ª PLANTA 07800 EIVISSA (ILLES BALEARS) TOJUACA IBIZA SA A07711948 AVENIDA IGNACIO WALLIS, 21 4ª PLANTA 07800 EIVISSA (ILLES BALEARS) GALFIZUL SL B57363293 AVENIDA IGNACIO WALLIS, 21 4ª PLANTA 07800 EIVISSA (ILLES BALEARS) SIVIA HOTELERA SL B57219610 AVENIDA IGNACIO WALLIS, 21 4ª PLANTA 07800 EIVISSA (ILLES BALEARS).
Cancellation penalty
- Cancelling booking from 2025-10-17T00:00 at 00:00 will have a penalty of 105.64
Booking conditions
Hotel Contact Details:
Comercial Name: azuLine Hotel Bahamas & Bahamas II
C/ Avda. Europa s/n - 07600 El Arenal - Mallorca
Phone: 97144 32 00 Fax: 971 44 32 50
VAT Details:
ARENALINE S.L. NIF B57933160, inscrita en el Registro Mercantil de Eivissa Tomo 295, Libro 294, Folio 215, Hoja número IB-13.360.
The use of azuLine Hotels services and products implies the acceptance of the following general conditions:
1. That you are over 18 years old and have the necessary legal capacity to contract the services offered on the azuLine Hotels web site, declaring that you fully understand all the conditions on the web pages.
2. That in order to contract the services offered the user must register as a client, and to this end he or she declares that all the information supplied on registering is true, complete and concise.
3. That the company azuLine Hotels accepts no responsibility for the misuse of the passwords that the user may make as a registered client on reserving or contracting products or services on the azuLine Hotels web site. It is the user's responsibility to duly look after the passwords supplied for access as a registered client, impeding the improper use of them by third parties.
4. That the contents, commercial activities, products and services included in the web site are not conceived or directed to those persons who reside in districts where their contents are not authorized.
5. Only the pages featured on the web map are included on the web site.
6. That access to this web site is the exclusive responsibility of the users.
7. That you confirm the dates given in the reservation, as well as the number of rooms, the number of persons and the Hotel selected.
8.The conditions and price of the contracted reservation are those expressly determined in the document. Our services star at 14:00 on the day of arrival and finished at 12:00 on the departure day. The prolongation in the occupation for a longer time than the one described will cause the duty of paying one more day
9. azuLine Hotels provides the opportunity to make reservations through the website booking engine of the company Neobooking.
At the precise moment after the accomplishment of the booking procedure the client has the option of paying the total amount or the first night deposit, in this case, the remaining balance will be charge on arrival at the establishment.
All transactions made through azulinehotels are secured by a virtual system of payment to the Bank, Caja Mar, verified by verisign.
This system guarantees the use of the secure server software which encrypts all personal details. It can not be intercepted by any other person than the bank being used for the transaction it contains an automatically protection against unintentional information disclosure to third parties.
For security reasons, the hotel might ask for the credit card used to make this reservation to be showed at the Hotel at the moment of the check-in.
If the cardholder name is different to the guest or the cardholder is not travelling, an authorization from the card holder will be required. To obtain the authorization form, please contact the hotel directly in the email portales@azulinehotels.com. In the event that the guest arrives at the hotel without the card used for this reservation or authorization from the cardholder, the hotel may cancel this reservation without this being a reason for any compensation or complaint to the hotel.
Only in the case of no show on your arrival day without previous notice we will send you the invoice for the one night no-show fee to the email address provided when registered.
10. In the case of the client wishing to leave the hotel before the stated day of departure, any reclamation should be made to azuLine hotels within 20 days after the date of the departure. Together with the reclamation should also be enclosed a written confirmation from the hotel stating the date and the time of departure.
11. All the offers will only be valid for the period of time during which they are accessible to recipients of the service for effective contracting via the system established in azulinehotels.com.
12. The price of the reservation includes accommodation and the selected board basis chosen by the client in the moment of proceeding the booking. It does not include any optional "extras" or any other service which is not expressly featured as contracted by the azulinehotels.com system. Half Board includes breakfast and dinner, does not include drinks. The All Inclusive service: the price of the reservation in this service includes breakfast, lunch, dinner, snacks and drinks (according to availability and schedule).
13. The prices of the reservation include the V.A.T., unless mention of it is expressly omitted. Any other tax due for accommodation will be paid separately in the establishment. According to the Law 2/2016 from March 2016, there is a turist tax in the Balearic Islands, which the guest will have to pay at the arrival in the hotel. The amount to be paid will be calculated according to this Law.
14. In the event of AZULINEHOTELS communicating the cancellation of the reservation due to reasons of force majeure, by which we understand circumstances beyond its control or abnormal and unforeseeable circumstances, the consequences of which could not have been avoided in spite of having acted with due diligence, the reservation will be cancelled and the user or client will have no right to any claim or compensation. This event must be communicated, when this is possible, by the means used for the confirmation of the reservation.
15. That the user accepts that the legislation applicable to the functioning of this service is Spanish legislation and submits to the jurisdiction of the Courts Ibiza for the resolution of any divergences arising from the interpretation or application of these clauses. AZULINEHOTELS reserves the right to carry out any changes it deems convenient in the established terms and conditions. The registration of the user as a registered AZULINEHOTELS client implies express acceptance and knowledge of these general conditions
Changes on your booking
Once your booking has been confirmed, any changes could only be made by the client if the terms and conditions of the booking allow it, always subject to hotel availability and with the extra fees applied to each case according to the rate conditions booked.
